Privacy Policy

Welcome to Australian Tea Company (global.australianteaco.com), where safeguarding the privacy of our visitors is of utmost importance to us. We aim to ensure that your shopping experience is both enjoyable and secure. While the collection of specific personal information is essential for us to serve you better, we are fully committed to upholding and safeguarding your privacy rights as outlined in this Privacy Policy. Please be aware that this Privacy Policy exclusively pertains to activities on this Site and does not extend to other websites linked from here.

Please Note:

• Our privacy policy may be modified at any time, and these changes will be effective without prior notice. We encourage you to periodically review this policy to stay informed about any updates.
• When you visit our website, you acknowledge and agree to be bound by the terms and conditions outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using or accessing our website.
• By simply using the Website, you expressly grant your consent for us to utilize and disclose your personal information in accordance with the provisions of this Privacy Policy. This Privacy Policy is an integral part of and is subject to the Terms of Use.

Collection of Information

We gather personal information, including your name and email address. By furnishing us with your personal details, you agree to receive email communications from us.

When you choose to utilize certain additional features of the Site, such as making purchases or opting to receive text messages regarding upcoming events, promotions, we will also collect additional personal information. This may include your phone number, billing and shipping addresses, and credit card details. Additionally, we may request supplementary personal information like your shopping preferences and demographic details.

Furthermore, through the Site, we automatically gather specific information related to its usage, such as the frequency of visits to particular sections of the Site. This is achieved through the use of technologies like cookies, web beacons, and similar methods. Most web browsers allow you to control or be notified about the placement of cookies. However, please note that cookies are essential for accessing the Site.

If you decide to invite someone to join global.australianteaco.com, you will be required to provide their name and email address. We store this information to confirm qualifying orders linked to your account and to track the outcomes of invitation referrals.

How We Utilize Your Information

We are committed to safeguarding your information and will not share or disclose it to anyone except as detailed in this Privacy Policy.

We employ personally identifiable information with the primary goal of providing you with a more enjoyable and convenient shopping experience. Additionally, it assists us in identifying and delivering information, products, or services that may align with your interests. This personally identifiable information is instrumental in enhancing your interaction with the Site and its features. This includes activities such as order fulfillment, customer service, tracking email invitations you send, and overall support for your utilization of the Site and its features. We may also analyze your past purchases to create a personalized profile of your shopping history. Furthermore, we may keep you informed about new services, special promotional programs, offers, or relevant information.

In certain instances, we may grant trusted third parties’ access to your information to aid in maintaining and operating the Site and its associated features. These third parties might be responsible for hosting the Site, managing various features on the Site, sending emails, analyzing data, providing search results and links, and assisting in order fulfillment.

Occasionally, we may share your personally identifiable information within the context of strategic partnerships. Some of these partnerships might involve the operation of co-branded websites or web pages alongside strategic partners. Please be aware that these co-branded sites may collect different or additional information. Additionally, we may include links on our Site that direct you to websites under the control of third parties. We do not have authority over these external websites, and our privacy policy does not extend to them. For privacy-related matters on third-party websites, kindly consult their respective privacy policies.

We may share personally identifiable or other information with our parent companies, subsidiaries, divisions, and affiliated entities.

On occasion, we may share our postal mailing list, which comprises customer names and postal mailing addresses (excluding email addresses), with other companies whose products we believe may align with your interests. To determine the products, we think may interest you, we may combine the information you provide us with details about your orders. This information may be amalgamated with other personally identifiable data, such as demographic information and past purchase history, obtained from our records and other reliable sources.

In certain circumstances, we may transfer personally identifiable information as an asset in connection with a proposed or actual merger, sale (including any transfers in insolvency or bankruptcy proceedings), corporate reorganization, stock sale, or change in control of all or part of our business.

We maintain the right to disclose information as required to comply with legal mandates, such as subpoenas, court orders, administrative or governmental orders, or any other legal obligations. We may also exercise this right when, in our sole discretion, we deem it necessary to protect our rights or the rights of others, prevent harm to individuals or property, or combat fraud and reduce credit risk.

We use non-personally identifiable information in an aggregated form to enhance the Site for business and administrative purposes. Additionally, we may utilize or share aggregated data with third parties for various purposes, provided that this data contains no personally identifiable information.

Protection of Your Information

Safeguarding the information entrusted to us is a top priority. We are fully committed to ensuring the confidentiality, security, and integrity of the data we receive. To achieve this, we employ reasonable technical and management practices. While it is essential to recognize that no computer system is entirely immune to threats, we firmly believe that the measures we've put in place significantly reduce the risk of security breaches, aligning with the nature of the data we handle.

To secure your personal information, the Site employs secure socket layer (SSL) technology to encrypt your credit card number and other sensitive data. This encryption ensures that information transmitted from your computer to our servers remains secure and protected.

Furthermore, access to your information is granted solely to those employees and third parties who require it to fulfill their respective duties. We restrict access to ensure that only authorized individuals have the privilege of handling your data.

Accessing and Managing Your Personal Information and Preferences

You can alter your preferences for receiving emails or other communications from us by sending an email to info@australianteaco.com. Please be aware that your friends and contacts may still choose to send email invitations to you.

If you receive an email invitation to join the Site, you can opt not to receive such invitations in the future by following the instructions provided in the email invitations. Additionally, if you are a member, you can modify your preferences as mentioned above to opt out of receiving such invitations. We will make commercially reasonable efforts to promptly implement your opt-out requests. However, please note that you may continue to receive communications from us for up to ten business days as we process your request.

While we strive to accommodate requests to limit our use of your information, we retain the right to delete all or a portion of customer information if we cannot reasonably accommodate a requested restriction.