Terms & Conditions

Introduction

Australian Tea Company (www.global.australianteaco.com) operates the website (referred to as the "Website"). The Website Owner, which includes subsidiaries and affiliates (collectively known as "we," "us," or "our"), provides the information available on this Website and its pages to visitors (referred to as "you" or "your"). These provisions are subject to the terms and conditions outlined in these Website terms and conditions, the privacy policy, and any other pertinent terms, conditions, policies, and notices that may apply to specific sections or modules of this website. We encourage you to carefully review this agreement. By browsing, accessing, or using this website, by utilizing any facilities or services made accessible through it, or by conducting transactions on it, you agree to the terms and conditions detailed below, collectively referred to as the "Agreement." This Agreement constitutes an agreement between you and us.

Website Availability

The Australian Tea Company may temporarily suspend the Website for various reasons, including but not limited to repairs, scheduled maintenance, or upgrades. We shall not be held liable to you for any such suspension.

The Australian Tea Company retains the right to introduce changes to the Website or discontinue any aspect or feature of the Website without prior notice.

In the event that the Australian Tea Company, at its sole discretion, determines that your use of the Website is illegal and/or unauthorized, or if it breaches these Terms, we reserve the right to take any necessary action. This may include terminating your use of the Website without notice. In cases of illegal usage, we may also initiate legal proceedings as deemed appropriate.

Your Eligibility

When you place an order to purchase Products (Order) through the Website, you affirm the following:

• You possess the legal capacity to engage in binding contracts; and
• You are a minimum of 18 years old

The Agreement between You and Our Partners

Order Inquiry: When you submit an inquiry through our website, you will receive an email from Australian Tea Company confirming the receipt of your inquiry. Please note that this acknowledgment does not constitute an acceptance of your inquiry as an order. Your inquiry represents an invitation for Australian Tea Company to connect with you.

Product Specificity: Each Contract specifically pertains to the Products whose fulfillment Australian Tea Company has confirmed in the Fulfillment Confirmation. Australian Tea Company is not obligated to provide any other Products that may have been part of your inquiry unless their fulfillment is confirmed through a Fulfillment Confirmation.

Scope of Australian Tea Company's Role: To clarify, your contract with Australian Tea Company is exclusively related to your use of the Website and the services offered herein. Australian Tea Company serves as a facilitator to connect you with the suppliers of the Products based on your inquiries, and the contractual obligations regarding the purchase and payment of Products lie between you and Australian Tea Company. You will discuss payment terms and conditions directly with the Australian Tea Company upon fulfillment of your inquiry.

To clarify, your contract with Australian Tea Company is exclusively related to your use of the Website and the Services offered herein.

Trademarks

The trademarks, names, logos, and service marks (collectively referred to as "trademarks") presented on this website are registered and unregistered trademarks owned by Australian Tea Company and the suppliers of the products featured on the Website. Nothing found on this website should be interpreted as granting any license or right to use any trademark without the prior written consent of Australian Tea Company.

External Links

We may provide external links for your convenience; however, please note that these links are beyond the control of Australian Tea Company, and we make no representations regarding their content. Your use or reliance on any external links and the content they contain is at your own risk. When visiting external links, it is essential to refer to the terms and conditions of use provided by those external websites.

Creating hypertext links from any website under your control to this website, or vice versa, is strictly prohibited without the express prior written permission of Australian Tea Company. If you wish to link to our website or request a link to your website, please contact us at info@australianteaco.com.

Specific Use

You further agree not to utilize the website for sending or posting any messages or materials that are in violation of the law, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually explicit, racially offensive, profane, pornographic, or contrary to any applicable law. By doing so, you hereby agree to indemnify Australian Tea Company against any loss, liability, damage, or expenses of any kind that Australian Tea Company or any third party may incur, directly or indirectly, due to your use of the website for sending or posting such messages or materials.

Disclaimer of Liability

Australian Tea Company shall not be held responsible and DISCLAIMS all liability for any form of loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expenses of any nature whatsoever that you, or any third party, including your company, may incur. Such losses or damages may arise directly or indirectly from your access to and use of the website, any information contained on the website, personal information, or materials from you or your company, as well as information transmitted over our system.

In PARTICULAR, neither Australian Tea Company nor any third party or data/content provider shall bear any liability to you, or any other individual, entity, or corporation, for any loss, liability, damage (whether direct or consequential), personal injury, or expenses of any nature whatsoever arising from delays, inaccuracies, errors in, or omissions of any share price information or the transmission thereof. This includes any actions taken in reliance on such information, or due to non-performance, interruption, or termination thereof.

User of the Website

Australian Tea Company makes no warranty or representation that the information on the website is suitable for use in any jurisdiction (other than Australia). By accessing the website, you affirm and represent to Australian Tea Company that you are legally entitled to do so and to utilize the information provided through the website.

Non-Commercial Use

This Website is intended for your personal, non-commercial use exclusively. You are prohibited from altering, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, commercially exploiting, creating derivative works from, transferring, or selling any content, software, products, or services found within this site. You are also prohibited from utilizing this site or any of its content for any commercial purposes, including advertising or revenue generation activities, on your own site.

Visitor Registration

To access certain services or features offered on this Website, visitors will be required to complete the registration process. During registration, you must provide accurate, current, and complete information about yourself. If any of your registration details change, please promptly notify us through the Website's automated service or by sending an email to info@australianteaco.com. We reserve the right to modify registration requirements as needed from time to time.

General

Entire Agreement

These website terms and conditions constitute the complete and exclusive agreement between you and Australian Tea Company regarding your use of the website. Neither you nor Australian Tea Company shall be held to any express, tacit, or implied representation, warranty, promise, or similar matter that is not expressly documented herein. Unless otherwise explicitly stated, these website terms and conditions take precedence over and replace all prior commitments, agreements, or representations, whether written or oral, between you and Australian Tea Company regarding your use of the website.

Alteration

Australian Tea Company reserves the right to modify any pertinent terms and conditions, policies, or notices at any time. By visiting the website periodically, you acknowledge that you are bound by the current version of the relevant terms and conditions (referred to as the "current version"). Unless stated otherwise in the current version, all previous versions are superseded by the current version. It is your responsibility to review the then-current version each time you visit the website.

Conflict

In the event of any conflict or inconsistency between the provisions of these website terms and conditions and any other relevant terms and conditions, policies, or notices, the other relevant terms and conditions, policies, or notices that pertain specifically to a particular section or module of the website shall take precedence with regard to your use of that specific section or module of the website.

Waiver

No leniency or extension of time that either you or Australian Tea Company may grant to the other shall be deemed as a waiver or a limitation, whether through estoppel or any other means, of any existing or future rights held by the granting party in accordance with the terms herein. This provision is applicable except in cases where the granting party has signed a written document expressly waiving or limiting such rights.

Cession

Australian Tea Company shall have the right to transfer, assign, or delegate all or any of its rights and obligations under the relevant terms and conditions, policies, and notices to any third party.

Severability

All provisions within any relevant terms and conditions, policies, and notices are, regardless of their grouping or grammatical linkage, individually valid and separable from each other. Should any provision within any relevant terms and conditions, policies, and notices become unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness, or any other reason, it shall be deemed as if it were not written. However, this shall apply only in the jurisdiction where it is unenforceable. The remaining provisions of any relevant terms and conditions, policies, and notices shall continue to be fully effective.

Applicable

Any relevant terms and conditions, policies, and notices shall be governed by and interpreted in accordance with the laws of Singapore, without giving effect to any principles of conflict of law. By using the website, you hereby consent to the exclusive jurisdiction of the courts of Singapore for any disputes arising in connection with the website, or any relevant terms and conditions, policies, and notices, or any matter related thereto.

Comments or Questions

If you have any inquiries, feedback, or concerns related to the website or any other relevant terms and conditions, policies, and notices, please don't hesitate to reach out to us at info@australianteaco.com.

Food Safety Policy

At Australian Tea Company, we recognize the paramount importance of food safety and the trust our customers place in us when enjoying our products. Thus, we are unwavering in our commitment to upholding the highest standards of food safety and quality across all facets of our operations.

To accomplish this, we abide by a set of guiding principles that shape our actions:

• 1. Maintaining Impeccable Facilities: We uphold the highest standards of cleanliness and ensure contamination-free facilities. Our products are meticulously crafted under safe and hygienic conditions.
• 2. Compliance with Regulations: We strictly adhere to all pertinent rules and regulations governing food safety. In addition, we deploy the latest technologies and industry best practices to guarantee the superior quality of our products.
• 3. Employee Training: We make substantial investments in the training of our employees to ensure they operate in a safe and hygienic manner. Our stringent procedures and policies guide their actions, and our managers continuously supervise and monitor their adherence to these regulations and standards.4. Supply Chain Partners: As conscientious corporate citizens, we hold our suppliers and contractors to the same exacting standards we set for ourselves. We collaborate closely with our supply chain partners to confirm that the raw materials we receive meet our rigorous requirements for both quality and safety.

Our Mission

At Australian Tea Company, our mission is crystal clear: to deliver the highest quality, safe products to our cherished customers. We aspire to become a global brand synonymous with quality, safety, health, and wellness. Our commitment extends to a continuous enhancement of our food safety practices, allowing us to uphold the trust our customers place in us by providing safe and delightful products.